Leading through communications
Good communications is at the heart off a successful organisation. Managers and leaders who master the art of two-way communication are more successful than those who don't.
Course aims and introduction by the course instructor
FREE PREVIEWHow to use this course
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Chapter introduction and key outcomes
FREE PREVIEWUnderstanding communication
The three components of communication
Communication attitudes
Clarifying and questioning
Improving Non-verbal communications
Getting your message across
Managing criticism
Being persuasive and influential
Giving Advice and Information
Leading through communications reflections and commitment
Further reading and useful resources
Management By Walking About - MBWA
End of course Participant Survey
...your people will thank you for it