Course curriculum

    1. Course aims and introduction by the course instructor

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    2. How to use this course

    3. Before we begin... please answer these three questions before starting the course. Thank you

    1. Chapter introduction and key outcomes

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    2. Understanding communication

    3. The three components of communication

    4. What is your communication style?

    5. Communication attitudes

    6. Quiz

    1. Chapter Introduction

    2. Becoming a confident communicator

    3. Active listening

    4. Clarifying and questioning

    5. Non-Verbal Communication

    6. Improving Non-verbal communications

    7. Getting your message across

    8. Consider what you say and how you say it

    9. Understanding others views

    10. Quiz

    1. Chapter introduction and key outcomes

    2. Constructive criticism

    3. Difficult communications

    4. Managing criticism

    5. Being persuasive and influential

    6. Giving Advice and Information

    7. Giving positive feedback

    8. Leading through communications reflections and commitment

    9. Further reading and useful resources

    10. Quiz

    1. Management By Walking About - MBWA

    1. End of course Participant Survey

About this course

  • £9.99
  • 31 lessons
  • 0.5 hours of video content

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