Course curriculum

    1. Course aims and introduction by the course instructor

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    2. How to use this course

    3. Before we begin... please answer these three questions before starting the course. Thank you

    1. Chapter introduction and key outcomes

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    2. What is performance management and why is it important?

    3. Performance management mindset

    4. Setting Goals

    5. Keeping Records

    6. Chapter Quiz

    1. Chapter Introduction and key outcomes

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    2. Reasons for Poor Performance

    3. Helping poor performers (part one). Focus on behaviour and results

    4. Helping poor performers (part two). Putting it into practice!

    5. Developing average performers

    6. Guiding high performers

    7. Chapter Quiz

    1. Chapter introduction and key outcomes

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    2. Managing conflict in work

    3. Managing 'discipline' with employees

    4. The DESC model -dealing with challenging conversations

    5. Performance conversations

    6. Chapter Quiz

    7. Useful resources

About this course

  • £9.99
  • 23 lessons
  • 0.5 hours of video content

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